Samenvatting
Innerhalb von neun Monaten hat das Unternehmen eine AI-native Kundenservice-Organisation aufgebaut, die traditionelle, menschengeführte Arbeitsabläufe ersetzt. In diesem Artikel werden die gelernten Lektionen und die Transformation der Grundlagen der Kundenerfahrung in einer zunehmend von KI geprägten Umgebung beschrieben.
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