Niche software vs. big box platforms for specialized logistics?

Summary

Is it just me, or are the massive "do-it-all" CRMs becoming a nightmare for industries with non-standard operational flows? I recently tried forcing a general-purpose tool to handle our hauling and inventory, but the data visualization was essentially useless for our specific needs. I've started looking into niche, waste management specific software (like CurbWaste) simply because their API natively understands what a dumpster or a pickup cycle is without needing dozens of workarounds. I'm cu...